If you are interested in reselling our excellent product line, please CONTACT US!
Buyers can return new media items (that is books CDs and DVDs) in their original condition postmarked within 30 days of shipment. If the item returned is not defective/damaged/materially different. A 20% restocking fee will be assessed if the package is opened. If the item is defective or damaged upon receipt the buyer should report the defect/damage within 14 days of receipt and make return arrangements.
There is no mechanism available for buyers to cancel a checkout order once it has been completed. Buyer should contact firstname.lastname@example.org directly to request that the order be cancelled. If the item already shipped buyer must return the item to receive a refund. Cancellations must be made before the order ships. If the product has not shipped a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order shipped it is up to the customer to refuse the package or send the package back. Once the package is returned a refund will be issued (except for the shipping and handling charges). All refunds are processed within 10 to 20 business days. We reserve the right to cancel any order at any time.
We use the US Postal Service exclusively for all shipping. Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sundays. Orders placed before 5pm Eastern Time on a business day will ship out the next business day at 11am. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday.
We cannot do over night deliveries internationally to an APO/FPO address or to a Post Office Box. We cannot do delivery on a Saturday. All overnight orders placed after 10am Eastern Time will not ship out until the next business day. If you live in a rural area overnight shipping cannot be guaranteed by the carrier.
Custom restrictions and warranty issues prevent us from shipping to every international location. For international orders there may be customs fees levied on packages as well as additional package tracking fees. Hostile City Industries LLC is not responsible for these fees and if a package is refused or undeliverable any customs fees paid upon return or tracking fees will be deducted from the refund amount.
Undeliverable or Refused Packages
Refused or undeliverable orders will be refunded according to this policy less shipping and handling and a 20% processing/restocking fee. The customer is responsible for providing a deliverable address when placing the order.
We strive to fulfill your order correctly and quickly. In order to maintain the best service to our customers we have several guidelines in our order processing.
Paid by Check
We gladly accept money orders or checks as form of payment for all our products. All checks are held for 10 business days to wait for clearance before orders are shipped. All returned checks will be charged a $25 USD return check fee. Counter checks will not be accepted.