Hostile City Industries, LLC
hcdistro.com
Effective Date: 5/25/2026 | Last Updated: 5/25/2026
PLEASE READ THESE TERMS CAREFULLY. Section 19 contains a binding arbitration agreement and a class action waiver that affect your legal rights. You may opt out of arbitration within 30 days of first accepting these Terms by following the procedure in Section 19.
1. Acceptance of Terms
These Terms of Service (the “Terms”) form a binding contract between you and Hostile City Industries, LLC, a Pennsylvania limited liability company (“Hostile City,” “HC,” “we,” “us,” or “our”). The Terms govern your access to and use of hcdistro.com, including any subdomains and the related online store (collectively, the “Site”), and any purchases you make through the Site.
By accessing the Site, creating an account, or placing an order, you agree to these Terms, our Privacy Policy, and our Refund and Returns Policy, each of which is incorporated by reference. If you do not agree, do not use the Site.
2. Eligibility
To use the Site you must be at least 13 years old. To place an order, you must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and able to form a legally binding contract. By placing an order, you represent that you meet these requirements.
The Site is not directed to children under 13. If you are between 13 and the age of majority in your jurisdiction, you may use the Site only with the involvement of a parent or legal guardian.
Some products available on the Site contain explicit language or mature themes. By purchasing such items, you confirm that you are of an age permitted by your jurisdiction to purchase them.
3. Account Registration
You may browse the Site without an account, but you must create an account to place orders, save preferences, or access order history. When you register, you agree to provide accurate, current, and complete information and to keep it current.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at [email protected] of any unauthorized access. We are not liable for losses arising from your failure to safeguard your credentials.
We may suspend or terminate your account at any time, with or without notice, including for suspected fraud, chargeback abuse, violation of these Terms, suspected reseller activity, or any other reason in our reasonable discretion.
4. Orders and Order Acceptance
All orders placed through the Site are offers by you to purchase the listed products subject to these Terms. An order is not accepted until we send a shipment confirmation. We reserve the right to refuse, limit, or cancel any order at any time and for any reason, including but not limited to:
- suspected fraud or unauthorized payment;
- suspected purchases for the purpose of resale, including bulk purchases of limited-edition items;
- pricing or product description errors;
- inventory unavailability;
- violation of these Terms; or
- any reason at our reasonable discretion.
If we cancel an order after payment, we will refund the amount charged to the original payment method.
5. Pricing, Payment, Taxes, and Currency
5.1 Pricing and Errors
Product prices are displayed on the Site and are subject to change without notice. Despite our best efforts, products may occasionally be mispriced. If the correct price of a product is higher than the price displayed at the time of your order, we may, at our discretion, contact you before shipment for instructions, cancel the order and notify you, or accept the order at the displayed price. We are not obligated to honor obvious pricing errors.
5.2 Payment
We accept payment through the methods displayed at checkout, currently including credit and debit card (processed by WooPayments/Stripe) and PayPal. By providing payment information, you authorize us and our payment processors to charge the applicable amount to your selected payment method. You represent that you are authorized to use the payment method you provide.
Payment processing is handled by third parties subject to their own terms and privacy policies. We are not responsible for errors or losses caused by your payment provider.
5.3 Taxes
You are responsible for all sales, use, value-added, and similar taxes applicable to your purchase. Where required, we will collect and remit such taxes; otherwise, you are responsible for self-assessment and remittance.
5.4 Currency
All transactions are processed in U.S. Dollars (USD). The Site may display estimated prices in other currencies for convenience; those displays are estimates only and may differ from the amount your bank or card issuer ultimately charges. We are not responsible for currency conversion rates, fees, or rounding applied by your financial institution.
5.5 Chargebacks
If you initiate a chargeback or payment dispute that we determine to be improper, we may suspend or terminate your account, refuse future orders, and seek to recover the disputed amount and any associated costs.
Promotional codes are limited to one per order unless we state otherwise, are non-transferable, have no cash value, and may be revoked, modified, or cancelled at any time. Codes may be invalidated by fraud, abuse, or violation of these Terms.
6. Shipping and Delivery
6.1 Shipping Generally
We ship domestically within the United States and to many international destinations. Available shipping methods, estimated transit times, and rates are displayed at checkout. Estimated delivery dates are estimates only and are not guaranteed.
6.2 Title and Risk of Loss
Title and risk of loss for shipped products pass to you upon our delivery of the products to the carrier. You are responsible for filing claims with carriers for items lost or damaged after delivery to the carrier, although we will assist with such claims where reasonable.
DRAFTING NOTE: Standard FOB-origin treatment. Some merchants assume risk through delivery; Cassandra should confirm preferred posture given vinyl-damage frequency. Mike: do you want HC to retain risk until delivered to customer (more buyer-friendly, costlier on lost packages), or hand off at carrier pickup (industry standard, what most labels do)?
6.3 International Shipments
For international orders, you are the importer of record. You are responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country. We are not responsible for delays caused by customs processing. Refusal to pay duties or accept delivery does not entitle you to a refund of original shipping charges.
6.4 Address Accuracy
You are responsible for providing a complete, accurate shipping address. If a package is returned to us due to an incorrect or incomplete address, or because you failed to retrieve it from the carrier, we may require you to pay reshipment costs before we resend the order. Refunds in such cases will exclude original shipping costs.
6.5 Lost or Damaged Shipments
Report lost or damaged shipments to [SUPPORT EMAIL] within 30 days of the estimated delivery date. Claims outside this window may not be honored. Where reasonable, we will replace the item, issue a refund, or assist you in pursuing a carrier claim, in our discretion.
7. Preorders and Limited-Edition Items
Some products are offered as preorders. Preorder release dates are estimates based on information from our label partners and manufacturers and may change. By placing a preorder, you acknowledge that:
- Your payment method may be charged at the time of order, not at the time of shipment;
- Release dates may change due to manufacturing, supply chain, or label-partner delays;
- Product specifications (such as vinyl color, packaging, or pressing details) may change between preorder announcement and release;
- If a release is materially delayed or cancelled, we will notify you and, at your option or ours, issue a refund;
- You may request to cancel a preorder at any time before shipment by contacting [email protected]. Once a preorder has shipped, the standard Refund and Returns Policy applies.
Limited-edition items are sold while supplies last. We may impose per-customer or per-household purchase limits and may cancel orders that exceed those limits or that we reasonably believe are placed for resale.
8. Returns and Refunds
Returns and refunds are governed by our Refund and Returns Policy, available at hcdistro.com/store/about-us/refund_returns/ (the “Returns Policy”), which is incorporated by reference. The Returns Policy describes which items are eligible for return, the time window for returns, condition requirements, and the refund process.
Sealed, defective, or shipping-damaged items receive priority handling under the Returns Policy. Opened or used items are generally non-returnable except where required by law.
9. Digital Products and Downloads
If we make digital products available (for example, downloadable audio files), the following terms apply in addition to the rest of these Terms:
- You are granted a limited, non-exclusive, non-transferable, non-sublicensable license to download and use the digital product for your personal, non-commercial use only;
- You may not redistribute, resell, sublicense, publicly perform, broadcast, or otherwise commercially exploit any digital product;
- Digital products are licensed, not sold, and we and our licensors retain all rights not expressly granted to you;
- Digital products are not eligible for refund once the download has been initiated, except where required by law or where the file is materially defective.
10. User Content
The Site may permit you to post product reviews, comments, ratings, or other content (“User Content”). You retain ownership of your User Content, but by submitting it, you grant Hostile City a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, fully sublicensable license to use, reproduce, modify, adapt, publish, distribute, and display the User Content in connection with the operation and promotion of the Site and our business.
You represent and warrant that you own or have the necessary rights to your User Content and that it does not violate these Terms or any law. You will not submit User Content that:
- infringes any intellectual property, privacy, or other rights;
- is defamatory, threatening, harassing, hateful, obscene, or otherwise objectionable;
- contains malware, viruses, or other harmful code;
- constitutes spam, unauthorized advertising, or solicitation;
- impersonates any person or misrepresents your affiliation.
We may remove, edit, or refuse to display any User Content at any time, in our discretion, without notice.
11. Intellectual Property
11.1 Site Content
All content on the Site that is not User Content—including text, graphics, photographs, logos, button icons, audio clips, video clips, data compilations, and software—is owned by Hostile City or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. The “Hostile City” name and logo are trademarks of Hostile City Industries, LLC.
11.2 Label and Artist Marks
Names, logos, and other marks of distributed labels and artists appearing on the Site are the property of their respective owners and are used with permission in connection with the sale of authorized merchandise. Nothing on the Site grants you any right to use these marks.
11.3 Limited License to Use the Site
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. You may not:
- copy, modify, or distribute any portion of the Site except as expressly permitted;
- use any automated means (including bots, scrapers, or harvesters) to access the Site, except for public search engine indexing;
- reverse engineer, decompile, or attempt to extract the source code of any Site software;
- frame, mirror, or otherwise reproduce the Site or any portion of it;
- use the Site or any content for competitive analysis, machine learning model training, or commercial benchmarking without our prior written consent.
12. Prohibited Conduct
In addition to anything else prohibited under these Terms, you agree not to:
- violate any applicable law or regulation;
- interfere with or disrupt the Site, its servers, or networks;
- attempt to gain unauthorized access to any portion of the Site or related systems;
- use the Site to transmit malware or other harmful code;
- harvest or collect information about other users;
- harass, threaten, or abuse our staff, contractors, label partners, or artists;
- purchase products for the purpose of unauthorized resale;
- use false identity information or attempt to evade purchase limits;
- circumvent any technical measures we use to restrict access or enforce these Terms.
13. Copyright Complaints and DMCA Policy
Hostile City respects the intellectual property of others and expects users to do the same. We respond to notices of alleged copyright infringement consistent with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.
13.1 Notice of Infringement
If you believe content on the Site infringes your copyright, send a written notice to our designated agent containing:
- a physical or electronic signature of the copyright owner or authorized representative;
- identification of the copyrighted work claimed to have been infringed;
- identification of the allegedly infringing material and information sufficient to locate it on the Site;
- your contact information (address, telephone, email);
- a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
- a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.
13.2 Designated Agent
Notices should be sent to our designated DMCA agent:
DMCA Agent, Hostile City Industries, LLC
PO Box 29383, Philadelphia, PA 19125
Email: [email protected]
Phone: +1-610-557-0944
13.3 Counter-Notice and Repeat Infringers
If material you posted was removed and you believe the removal was improper, you may submit a counter-notice meeting the requirements of 17 U.S.C. § 512(g). We will terminate the accounts of users we determine, in our discretion, to be repeat infringers.
14. Privacy
Our collection and use of personal information is described in our Privacy Policy, available at hcdistro.com/store/about-us/privacy-policy/, which is incorporated by reference. By using the Site, you consent to the data practices described in the Privacy Policy.
15. Third-Party Services and Links
The Site relies on third-party service providers, including but not limited to payment processors (WooPayments/Stripe, PayPal), shipping carriers, content delivery networks, and security providers. Your use of those services may be subject to separate terms with those providers.
The Site may contain links to third-party websites. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party site. Your interactions with third parties accessed through the Site are at your own risk.
16. Disclaimers
THE SITE AND ALL PRODUCTS AND SERVICES AVAILABLE THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, HOSTILE CITY DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Without limiting the foregoing, we do not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site is free of viruses or other harmful components. Product descriptions, images, and specifications are provided in good faith but may contain errors. Colors and visual details may vary slightly between display and physical product.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted by law.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL HOSTILE CITY, ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO HOSTILE CITY IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Nothing in these Terms limits liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by law.
18. Indemnification
You agree to indemnify, defend, and hold harmless Hostile City and its officers, members, employees, agents, and affiliates (each, an “Indemnified Party”) from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party; or (d) any User Content you submit. We reserve the right to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you will cooperate with our defense.
19. Dispute Resolution; Binding Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH HOSTILE CITY THROUGH BINDING ARBITRATION AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS.
Before initiating arbitration or any other legal action, you and Hostile City agree to attempt to resolve any dispute informally for at least 30 days. Send a written notice describing the dispute to: Hostile City Industries, LLC, Attn: Legal, PO Box 29383, Philadelphia, PA 19125, or by email to [email protected]. We will send any notice to the email or address on file for your account.
19.2 Agreement to Arbitrate
If the dispute is not resolved through informal negotiation, you and Hostile City agree that any claim, dispute, or controversy arising out of or relating to these Terms, the Site, your purchases, or any aspect of your relationship with Hostile City will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
19.3 Arbitration Procedure
The arbitration will be conducted in Philadelphia, Pennsylvania, or remotely if both parties agree. The arbitrator may award the same individual relief that a court could. The arbitrator’s decision is binding and may be entered as a judgment in any court of competent jurisdiction.
19.4 Class Action Waiver
YOU AND HOSTILE CITY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this class action waiver is found unenforceable, then the entirety of Section 19 will be null and void, but the remainder of these Terms will remain in effect.
19.5 Small Claims Carve-Out
Either party may bring an individual action in small claims court for disputes within that court’s jurisdiction, in lieu of arbitration.
19.6 Opt-Out Right
You may opt out of this arbitration agreement within 30 days of first accepting these Terms (or 30 days after a material change to this Section 19, whichever is later). To opt out, send written notice to: Hostile City Industries, LLC, Attn: Arbitration Opt-Out, PO Box 29383, Philadelphia, PA 19125, including your name, address, email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.
19.7 Jury Trial Waiver
If for any reason a claim proceeds in court rather than in arbitration, you and Hostile City each knowingly and irrevocably waive any right to a trial by jury.
19.8 30-Day Limitations Period
Any claim arising out of or relating to these Terms or the Site must be filed within one (1) year after the cause of action arose; otherwise, the claim is permanently barred.
20. Governing Law and Venue
These Terms and any dispute arising out of or relating to them are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
For any matter not subject to arbitration under Section 19, you and Hostile City agree to the exclusive jurisdiction and venue of the state and federal courts located in Philadelphia County, Pennsylvania, and waive any objection to such jurisdiction or venue.
21. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date at the top of these Terms indicates when they were most recently revised. For material changes, we will provide notice by posting on the Site, by email to the address on file, or by another reasonable means at least 30 days before the changes take effect. Your continued use of the Site after the effective date of the revised Terms constitutes your acceptance of the changes.
22. Termination
These Terms remain in effect while you use the Site. We may suspend or terminate your access to the Site or your account at any time, with or without notice, for any reason. You may stop using the Site at any time. Provisions that by their nature should survive termination — including Sections 10 (User Content), 11 (Intellectual Property), 16 (Disclaimers), 17 (Limitation of Liability), 18 (Indemnification), 19 (Dispute Resolution), 20 (Governing Law), and 25 (Miscellaneous) — will survive termination.
23. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, pandemic or epidemic, war, terrorism, civil unrest, government action, labor disputes, supply chain disruption, manufacturing or pressing plant delays, carrier failure, internet or utility outages, or cyberattacks.
Legal notices to Hostile City must be sent in writing to:
Hostile City Industries, LLC
Attn: Legal
PO Box 29383
Philadelphia, PA 19125
United States
Phone: +1-610-557-0944
Email: [email protected]
For general customer inquiries, contact [email protected] or use the contact form on the Site. Notices to you will be sent to the email or postal address on file with your account; you are responsible for keeping that information current.
You consent to receive communications from us electronically, including by email and through postings on the Site. Electronic communications satisfy any legal requirement that a communication be in writing.
25. Miscellaneous
25.1 Entire Agreement
These Terms, together with the Privacy Policy and the Refund and Returns Policy, constitute the entire agreement between you and Hostile City regarding the Site and supersede any prior agreements on the same subject.
25.2 Severability
If any provision of these Terms is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
25.3 Waiver
Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.
25.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, sale of assets, or operation of law.
25.5 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights, except that the limitations of liability and indemnification provisions apply to and may be enforced by our officers, members, employees, and agents.
25.6 Headings
Section headings are for convenience only and do not affect interpretation.
25.7 Accessibility
Hostile City is committed to making the Site accessible to people with disabilities and works to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If you experience accessibility barriers using the Site, contact [email protected] so we can assist and improve.
25.8 California Residents
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
25.9 Export Compliance
You may not use or access the Site, or purchase products from us, in violation of U.S. export laws or in any jurisdiction subject to U.S. embargo. You represent that you are not located in such a jurisdiction and are not listed on any U.S. government list of restricted parties.
Questions about these Terms? Contact us:
Hostile City Industries, LLC
PO Box 29383, Philadelphia, PA 19125
Phone: +1-610-557-0944
Email: [email protected]
Web: hcdistro.com
— End of Terms of Service —
